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Frequently Asked Questions
If you can't find the information you are looking for you can also check our Member Handbook or send an email to info@alphagym.com.au

Enrolling in a class

Bookings can now be made directly via our Member Portal.

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Billing

RECREATIONAL CLASSES (Junior GymFun, GymFun, GymFun PLUS, GymSkills)

We run 6-week billing cycles for our Recreational classes.  Invoices are sent at the end of the first week of each block.  New members are welcome to join at any time (invoices will be adjusted pro rata).

  • Block 1: 23 January - 4 March

  • Block 2: 6 March - 15 April

  • Block 3: 16 April - 27 May

  • Block 4: 28 May - 8 July

MID YEAR BREAK (10 - 15 July)

  • Block 5: 16 July - 26 August

  • Block 6: 27 August - 7 October

  • Block 7: 8 October - 18 November

  • Block 8: 19 November - 16 December (4 weeks)

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PERFORMANCE TEAMS

Performance Teams are billed monthly as per the letter of offer.

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ADULT GYM

We offer casual, multi-session and monthly memberships for our AdultGym program.  Monthly Memberships are billed per calendar month.  Members on a monthly membership are automatically enrolled into every AdultGym session.  Monthly members also receive free access to our Sunday Residencies.  Casual and multi-pass sessions can be purchased as "Punch Passes" through our ProShop.​

To purchase a Punch Pass:

  1. Select the ProShop from the drop down menu

  2. Click "Passes"

  3. Choose the pass you would like to purchase

  4. Pay for the pass through the "Cart"

iclass - Purchase punch pass.png

To book a session using a Punch Pass:

  1. Select the student

  2. Click on "Passes"

  3. Click on "Use for Class" / "Use Punch Pass"

  4. Choose the class using the calendar

  5. Click "Punch In" to confirm

Future Absences and Make-up Sessions

If you are going to be away you can notify us via the customer portal.  If this is done at least 60 minutes before the start of the session, you will receive a make-up token following the session.  To notify us of a future absence:

1. Click on "Account"

2. Select the student

3. Click on "Future Absences"

Here you can select individual dates or a range of dates.

iclass - future absences.png

To book a make-up session using a Makeup Token:

1. Click on "Account"

2. Select the student

3. Click on "Makeups"

4. Click "Use Makeup Token"

Use the calendar to select a makeup session.  This must be a different day to the class you are enrolled in. You must be enrolled in a class to be eligible to use a Makeup Token.

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